Refund & Cancellation Policy

Last updated: August 12, 2026

This policy explains how credit returns and payment refunds work for ZIAYING LLC, operating as "Lustre". It forms part of our Terms of Service.

1. Failed Generations

When Lustre records a generation as blocked or failed, the credit reserved for that request is returned automatically. A request that produced a downloadable image is a successful generation.

2. Successfully Generated Images

Successfully generated images are generally non-refundable, including when the result differs from your expectation or does not follow every detail of the requested edit. Generative AI is probabilistic and each completed request incurs processing costs. We may return credits at our sole discretion when a result is materially defective.

3. Unused Credit Packs

If no credits from a purchase have been used, contact us within 14 days and we will review a refund to the original payment method. Used or partially used packs are generally non-refundable except where required by law.

4. Duplicate or Incorrect Charges

Contact us if you believe you were charged twice or charged the wrong amount. Confirmed billing errors will be corrected.

5. No Subscription

Lustre currently sells one-time credit packs and does not operate a recurring subscription.

7. How to Request a Refund

Email support@lustre-studio.com within 14 days of delivery with your order details and the reason for your request. We aim to respond within one business day.

8. Processing

Approved refunds are issued to your original payment method through Stripe, typically within 5–10 business days, depending on your bank or card issuer.

9. Chargebacks

If you have a concern about a charge, please contact us first so we can resolve it directly. Filing a chargeback before contacting us may delay resolution.

10. Contact